They were absolutely the worst. My personal shopper ignored my requests for subbing the chicken I ordered ONLY if it was same price per pound. ) Pros. It was on a Tuesday. I hate to think this is representative of the culture at Giant Eagle because if it is, I'll be writing about this in articles I ghostwrite for a large client in New York. i don't have a complaint as much as need advice. This pharmacist at Giant Eagle on S Hamilton Rd in Groveport, Ohio is rude, arrogant and looks like a bumb with this disgusting looking so called beard, if thats what you call it. States they care about work-home balance Pro diversity culture Check out charged $16.99. 6932 West Central Ave, Toledo, OH 43617. Besides customers who witnessed this spectacle, talk with Sue who was the only employee there who displayed any empathy. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I am actually highly disgusted with this kind of customer service and hope this won't continue . 38 complaints closed in the last 12 months. I should have asked to speak to someone because Im guessing if my daughter was 12 it wouldnt have been an issue. Desired outcome: So i am very confused and frustrated. For those that need immediate medicine like insulin or inhalers for lung issues, it's a matter of life or death. Your loosing your customer base. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Explore an interactive map with places nearby. Well guide you through the process. named Heather - very immature for the title that she holds. Upon explaining my concern, store associate said they are out of all items. What they do NOT tell you is that now, if you buy one, it's down to $1.25! Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. I now realize I should have taken it back to the store but with the price of gas it did not seem feasible. This review was chosen algorithmically as the most valued customer feedback. Giant Eagle's Customer Service is despicable! Good Morning. Shame on you! File a complaint. User; Business User; . I new package if and when they come into the store, I went through the car wash yesterday July 10, 2022 and the washer latched onto my drivers side mirror and ripped off the back of the mirror. So they keep putting out thinking it's fixed. Terrible customer service. Early History. DOUG?greatfront of house mgr. Friday, august 26 i noticed tyson chicken tenders regularly $ 7.49 a bag for$ 5.99i picked one up and proceeded to checkout. I did in multiple. Online order website shuts you down from making any changes long before the order is being shopped. The clerk then refused to let me buy the vodka stating that she had to card my daughter because we walked in together and discussed the purchase. On 11/25/22 I purchased a Columbia gift card from giant eagle for $139.99. If I had a life or death required medication, I would be dead already unless I took additional action and went to a hospital, why you ask, because they don't bother authorizing anything. Giant Eagle, Inc. I had purchased a head of lettuce only to bring it home and opened it to find that it was covered to the core with black moldy looking dirt. Please update the website to indicate when a service is not available during regular business hours. and come shop your damn groceries yourself and $#*! ComplaintsBoard.com is a leading complaint resolution website on the Internet. With the renovation that has taken place at the Rochester location (I don't mind utilizing the self check out) however, the staff are left to stand around and talk. So this made me wonder why a team member even recommended I do this to begin with. NEVER GOING BACK, Desired outcome: Because more often than not, they have what is needed and at a fair price! Complaints: I took the paper back to Giant Eagle the next day and they told me that it was an edible image on the cake. My cake was accepted the morning of however it was never prepared and I was left cakeless on my daughter's birthday. That's right I said, "wanted to fight" me, a customer for wanting to receive needles when I get my medication. $#*! Regina Zajac, [protected] [protected]@zoominternet.net. Every time I show up to pick one up they say I owe money and I say no you have to run it through two insurances when people have two insurances and they say oh. Shed light on the availability of medication needs brought to someones attention. Read full review of Giant Eagle and 1 comment. Management also doesn't know how to utilize people to their best ability. Help even if you are not a cashier, you work for GetGo! That's just plain irresponsible and rude. I even ask someone to get one out for me but they would not. One of the best Retail business at 3841 S Hamilton Rd, Groveport OH, 43125 United States. Had two employees and their manager jumping down my throat over a mask after I explained to them that I have a medical condition, and it isn't proactive for me to wear a mask, they proceeded to harass me and refused service. Never go there again! I don't know what was up her skirt today but it was totally uncalled for. I like the milk and meat being fresh but I gave two stars because 1. they sell off brands, you cannot find (for instance) brand name saltines. As a public service if you are unable to serve your customers to the best of your ability and abide by the law, then you deserve to be shutdown and to go bankrupt. I paid for a SHOWROOM car wash and parts of my car weren't even touched! That they deliberately don't care to abide by the ADA law, or the Civil Rights Act of 1967. If they knew it was in the hot foods for this long, they should have thrown it away or reduced the price. Giant Eagle should have signs that tell people that are dropping off scripts, to pull out of drive thru and park until their scripts are ready. Why am I going to have to go to to your store to get my weekly special circular? Help even if you are not a cashier, you work for GetGo! Retail Store Locations; Restaurant Hours; Department Stores; Government Sales and Auctions; . Category Food & Beverages. This is actually about an experience my mother had with Giant Eagle. Jan 26 2021 And their Apple Seiter tops are always smashed in. Browse; Login . Absurd! I have proof in black-and-white. Annette S. The company even offers refills for pet medication. Giant Eagle has a consumer rating of 1.42 stars from 36 reviews indicating that most customers are generally dissatisfied with their purchases. GAS. I will NEVER walk in a Giant Eagle again! 6932 West Central Ave, Toledo, OH 43617. Other customers heard this and couldn't believe it either. I have a family to feed and I am very upset. I think that's obvious, Dec 7 2022 If y'all know what store this is then you know what goes on there. He said he was sorry and didn't even know they were closed down?? Verification can help ensure real people write reviews about real companies. Our Team Members enjoy safe and friendly workplaces that offer several benefits plans specific to Giant Eagle stores, warehouses and business services group offices. As a matter of policy, BBB does not endorse any product, service or business. Giant Eagle, Inc. Giant Eagle has extremely terrible customer service. Ray Saunders 614 They are not the only game in town. International Association of Better Business Bureaus. Distribution Coordinator (Current Employee) - Freedom, PA - November 10, 2019. Giant Eagle Pharmacy caller complaints. I never got it and spent $212.13 i can see. Desired outcome: December 19, 2022Better Business Bureau520 E Main Street, Suite 100Carnegie, PA 15106*** ********* *** ********This letter is in response to the complaint submitted by *** ******** *******regarding a giftcard purchased for Columbia. I STOPPED SHOPPING HERE During the pandemic because prices are so high! The drive thru at Giant Eagle in Washington Pa. 15301 is absolutely in need of rules and regulations. Hope the conversation the 3 associates had was very good. So they make you think you must buy 4, but no, only one is enough. They Claim I've bounced to many checks and use a third party to make sure the money is there they just bounced 3 of mine and the bank said they never even came though my account plus they are so over Priced they lost my business. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. We would like to apologize for the consumers experience at the Stelzer location. I have a problem with Heather at the market district location in waterworks mall, I would like to see her position taken away from her transferred or fired she is a very snobby rude loud and rude, Store at 2801 n. High st. street. It's a stupid idea to stop the weekly mailers. Delivery & Pickup Options - 16 reviews of Giant Eagle Supermarket "This is my local, neighborhood Giant Eagle. I wanted 2.5lbs Block Spam Calls. I would like an email sent to my email address [protected]@gmail.com so that I can explain further on how rudely I was treated, and I did not appreciate it. more staff and a for them to answer the phone promptly, we are only one family going through this can you emagine how many more there are. Claim it and get a lot of features. I purchased an 8 piece mixed chicken, from hot food for $7.99, on December 28th from theGiant Eagle at 6204 US Route 30, Greensburg, PA. Wide selection of produce, meat and general grocery products. everytime i go theirs always issues! this item is currently being modified/updated by the task: derive . This complaint was posted by a verified customer. Publication date 2014-01-24 Topics Giant Bomb, Quick Looks. Decided to give GE another chance only to be disappointed again. And because of this despicable harassment and discrimination, I will be filing a discrimination/harassment complaint to the Ohio attorney general, Better Business Bureau, and Ohio Civil Rights Commission! Giant Eagle has 37,000 employees. this is very frustrating, inconvenient and time consuming. The use of Perks is different in this program also, as now 50 perks can be used for $1 off your total gas or grocery bill. " No cons, worked 6 years as a cashier, no complaints no regrets, miss those days and evenings working at Giant Eagle " (in 74 reviews) More Pros and Cons Pros & Cons are excerpts from user reviews. Submitting a response indicates a willingness to work with customers to make things right. Giant Eagle is the business that sold me the defective gift card. i had over one dollar on the advantage card for fuel perks for gas. Regards, I have been in the consumer rating business for many years and never seen it as bad as this before. Hello, Desired outcome: plus-circle Add Review. Today I was kicked out from one of your Giant Eagle stores for not wearing a mask. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Shame on your company.I will never shop there again, your stores always were less than desirable. You have cost me money and inconvenienced me, look at what it is your dispensing before you end up dispensing a drug that might cause injury or death, take the time to see what's being prescribed. Get the food ad on the mailers. A store associate called me at 7:40am to ask for substitutions and also for any additional items. I gave this store a lot of business - Never Again! This happened on November 6th, 2022. at around 1600. I will not shop at this store again and will encourage others to not shop here as well. I don't like the fact that you no longer mail sales papers and the fact that you no longer supply plastic bags I believe it's more of cost and profit issue than saving the environment. Since the COVID 19 crisis began, I have noticed that the employees at Giant Eagle have surpassed their typical miserable service. i do the shopping for the household,he picked ip the advantage card. I purchase gas food and liquor here often but honestly Im so mad that I will probably never return. I have had other items before. She said I needed a mask. Their last call they said they had to talk to the pharmacist that did the transaction and they would return our calls, but never did. Giant Eagle Initial Complaint 01/18/2023 Complaint Type: Problems with Product/Service Status: Answered I submitted a request for my pharmacy records months back and I haven't received a. Tip for consumers:Please be nice to the people that serve you. As I was making my sandwich today, 9-29-18 the entire center of the You know that the wheelchair is dangerous, and yet you still allow Sally Dodds US. 108 total complaints in the last 3 years. It was a gift for a friend who's car had been taken to the repair shop for an indefinite period of time. Mandates are NOT law! Learn how the rating is calculated 1 complaint. You can call Giant Eagle's customer service phone number at (800) 553-2324 and you can email their corporate office at info@gianteagle.com. The pin is required for an online purchase, and I do not have a Columbia store locally. It's now easier than ever to find your favorite products, order on-the-go, and schedule Curbside Pickup & Delivery. The digital coupons are not customer friendly. Additionally, I go to pick it up the second time and when asked where the needles are I am told they now need authorized, why not get the authorization together. Chris Soult from the Commission on Human Relations said that he has sent three subpoenas to Giant Eagle since July 2021 concerning racial profiling of African American customers at store #3064 Baum Boulevard and blocking the Morewood avenue entrance at night when there are too many African American customers in the store at night. Very truly yours,Giant EagleClaims Department. The most common ethnicity at Giant Eagle is White (74%). The Giant Eagle Grocery App is the best tool for online and in-store shopping and saving! Branch address 3239 Washington Pike, Bridgeville, PA, 15017, US. I also work for a pharmacy in the area for 5 years. something is seriously wrong here, what happened to the vow to help and save people life, customer service, integrity, values was awful. I purchased chicken salad Giant Eagle last night, 9-28-18. I look forward to my perks and using them when I can get a full tank of gaswhich I have been doing for years. Wasn't willing to help and nor was her co-worker Sandy. Makes me appreciate Kroger even more! I gave her the substitutions and one additional item. A multibillion dollar company has scammed a consumer out of $200 Desired outcome: And i said i understand that many places have a shortage including my own work place but you could have said sorry or anything. Flu shots are only available from 10a-6p. When prescribed an injectable medication it is obvious that needles should accompany the medicine, Right! Giant Eagle Pharmacy offers consumers convenient options when it comes to filling and refilling prescriptions and specialty pharmacy needs. 3. Giant Eagle has a consumer rating of 1.42 stars from 36 reviews indicating that most customers are generally dissatisfied with their purchases. I have purchased this chicken many times in the past and it was always delicious. Every time we try calling to get scrips refilled encluding many times in the past as well as yesterday and this morning I haven't been able to get anyone on the phone . My husband and I tried to eat it but ended up throwing most of it away. Unfortunately, I am no longer in possession of my receipt, so I cannot provide any additional information. My family member luckily get only one 15 minus brake a day! I spoke with a lady at the front desk she allowed me to exchange the item for a fresh pack however this is just not pleasing and highly uncomfortable Thank you . Working hours Thu 6:00 am - 12:00 am Tue 6:00 am - 12:00 am Wed 6:00 am - 12:00 am . Get go in Washington PA on Wylie ave.. Never had such a bad experience before. I was not sure what she usually drinks so my daughter and I were discussing it as she pays more attention to this stuff than I do. They said the move has diverted 350,000 pounds of food from reaching landfills about 130,000 meals. NO SORRY, NO nothing as far as being a polite employee towards a great and loyal customer. BBB is here to help. Had two employees and their manager jumping down my throat over a mask after I explained to them that I have a medical condition, and it isn't proactive for me to wear a mask, they proceeded to harass me and refused service. His hair looks like it hasn't been washed out combed in MONTHS. I received an e-mail that convinced me that Giant Eagle is not sorry for the racism committed against African Americans in your stores. Unbelievable. Regarding using your PERKS for a free tank of GAS, - giant eagle chicken salad & giant eagle salsa, Worms in a head of letters and black dirt throughout the greens. I've never been treated so poorly by the Mgr. WHY would you allow such a sick person to work and spread germs to your customers???? Every single prescription that is filled here is billed wrong. Please in the future check your produce before just tossing it carelessly on the shelf. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Learn how the rating is calculated 1 complaint. Last friday, I placed an order for pickup at Giant Eagle. Not only is it not obvious to this pharmacy but its oblivious to them. Plus sideclean parking lot, great attendants, friendly , great check out attendants mostly female that care! When we first started curbside we called customers after their orders were shopped to go over substitutions and out of stocks. Terrible Terrible Terrible. You know that the wheelchair is dangerous, and yet you still allow your mother to sit in it. Goodbye big bird your history. I am so disappointedthat the storewould sell something like this. ***** *******. It was 5:15. Observed Chicken breading room equipment, in deli area, with an accumulation of dirt, food residue, slime debris on floorracks shelves non-food contact surfaces. ADDITIONAL LINKS UPDATE: We have had many cakes from Giant Eagle and never had a problem like this. Category Food & Beverages. For the price I paid, I am very disappointed in the quality. I got an email stating that all sales were final even though it was just a glitch in the system. She hardly had a voice and could hardly hold her head up. Reviews There are no reviews yet. Its absolutely disgusting how youre employees treat their customers, an absolute disgrace and unethical! In hopes to fix this issue for me and other customers for future. BBB Business Profiles may not be reproduced for sales or promotional purposes. Pay for this replacement part that your car wash broke. This person/manager told me I had to go stand in the line, I asked her why she was not checking people out she said she was not a cashier. I was then instructed during the last most recent time to call in at least 3 days in advance to give the pharmacy a heads up when my next prescription would be sent in by my doctors office to help with these stocking issues. BBB Business Profiles generally cover a three-year reporting period. 1. We had ordered two made to order coffees, one hot and one iced. 6930 West Central Ave . Want to feel comfortable shopping here again and rude employees are being retrained and changing damaging behaviot btw: i went to lucky across the street.. What ever you feel is right. The public deserves better than the service that GE provides. Another rep told me it's a health insurance issue that they can't do anything about. Fine if she was a random teenager, but I cant shop with my child and talk with her?!? Why is Giant Eagle pretending to care about their employees or customers when they refuse to have a sit down on how they threat us. You sure have your priorities straight. They tried to tell me that wearing a mask is the law now, they are sorely mistaken. The wedge-tailed eagle (Aquila audax) is the largest bird of prey in the continent of Australia.It is also found in southern New Guinea to the north and is distributed as far south as the state of Tasmania. How convenient! 3.0 Former Employee, more than 5 years Deli Team Leader 7 Oct 2016 - Deli Team Leader Recommend CEO Approval Oh and by the way, they have been shopping there under the same circumstance s for the last 3 months! Giant Eagle carries a vast array of groceries and features a full-service pharmacy, bakery, dry cleaners, deli, and cheese shop. 9% of Giant Eagle employees are Black or African American. Ive had two separate incidents where I was told the shipment would be in 3 days from the day my prescription was received by this pharmacy and what day I was to come back to pick it up. They bring them out and put them in your truck for you. Flu shots are only available from 10a-6p. They shop my online order, I schedule a pickup, and they load it up. It's absolutely disgusting how you're employees treat their customers, an absolute disgrace, unethical! Outrageous. all that "but COVID" bull$#*! They finally got their prescription and we pulled up to find a shade pulled that said they were closed, drive thru, and they were short staffed. More or less told tough. She's aware of the conversation. because most of these people are the same ones that don't wear a mask in public and are just using COVID an excuse to be lazy and be an $#*! I asked about my perks that were deleted This is over a $300 charge. I'm not expecting any compensation because I cannot provide the evidence, but I did want you to know about my disappointment. Health & Wellness Medical, Dental and Vision Plans Prescription Drug Coverage You will lose me and many others who despise having to use pc, etc to see your weekly special info. I realize that's how it works. Hello this email is in regard's to a employee who blatantly dug his fingers into a pack of Nestle pumpkin spice cookies I purchased on 10/01/22. Desired outcome: I love Giant Eagle Curbside Pickup. The last time I purchased Giant Eagle Pasteurized Half and Half, it was $3.79 for a half gallon. 1. it is almost 2 months and haven't been able to use it, what do I need to do to use it, I have one for another vehicle and want to use this one, please advise, thank you, Desired outcome: It doesn't matter what your policy is on masks, you still have to abide by the ADA law and the Civil Rights Act of 1964. The butchers are LAZY! I hard getgo higher up boss dont care give 2 unpaid 15minuts brake and 30minuts lunch. Other store selling Folgers 30 ounce classic medium coffee for $5.99-$7.59, giant eagle price $10.29. This is the Lancaster Ohio store. I am one of you best patrons; I spend hundreds and hundreds of Dollars at Giant Eagle. I even told her i had to get out of my vehicle with a new diagnosed spine issue, of which i was there trying to get my first prescription, and had to wave the 6 cars behind me that the drive thru was closed. Be the first one to write a review. At first, it was alright, but it progressively got worse along the way. Maybe Pittsburgh City Council can wake you up. (******* ****** **************. Giant Eagle Company. (Either January 3rd or 10th). There are maybe 2 shoppers behind me at this point loosing patience probablyhe changed the price to $5.99 for me i thought why didnt the other guy do this.. the 1st man arrives back" i couldn't find the product". Two weeks later (today) the same product cost me $6.39. I was contacted by giant Eagle later that day saying there was a problem with my payment and to bring my card with me when I pick up my order up. She said yes they are closed, the drive thru and that she didn't know why people didn't realize they were closed since they sign was up there. They tend to have better deals on produce than Kroger (Georgesville Road location has produce of similar quality), and their produce is infinitely better than what you'll find at Walmart. Country fried steak & eggs were. Recently, we have purchased the large size, twice, and both times we have been greatly dissatisfied. Working hours Thu 6:00 am - 10:00 pm Tue 6:00 am - 10:00 pm Wed 6:00 am - 10:00 pm . You have cost me money and inconvenienced me, look at what it is your dispensing before you end up dispensing a drug that might cause injury or death, take the time to see what's being prescribed. And bugs. No everyone lives their life online. Share your photos and videos with others to prove the truth of your words. in the whole process( 2nd attendant dark hair and eyes walked awayi went after him and asked to reis state my perks. For example, pharmacy business hours are 8a-8p. Something needs to be done about the unstaffing at the Giant Eagle Pharmacy in the Tarentum Rd Newkensington location . Thank you. I got a scratch off and wanted to cash it in the guy behind counter said to scan it on the machine and bring paper to him that was no problem. This pack was so dried out, and the breading so hard, that you could hardly eat it. Even giant eagle employee get all the brake getgo employee do not have people to cover all the brakes from other stores. This will surely increase the credibility of your complaint. Please update the website to indicate when a service is not available during regular business hours. Out of 477 Giant Eagle employee reviews, 70% were positive. refund or operable gift cards, Bought these yesterday and they are all soft, not crispy and all the packages in the store are just like the one I bought. Giant Eagle is currently offering a promotion of 3x perks for members and 5x perks for pros through April 17, 2022. Why I constantly continue have this on going issue with this pharmacy has be baffled? Companies can ask for reviews via automatic invitations. A refund was processed today, December 29, 2022, to *** *******We apologize for any inconvenience. The Giant Eagle Pharmacy - specifically in New Castle, PA on Butler does not consider the patients health or wellbeing. She rudely told me to re-up order my food and wait in line again. Can you imagine what I think you can do with this lousy idea?! The other guy behind counter was rude also. The remaining 30% were constructive reviews with the goal of helping Giant Eagle improve their work culture. I did. No one has called me yet. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. to people that shop their groceries. I talked to the team member Pam today 3/7/22 who did not seem very friendly or helpful and then told me they still cant guarantee this medication will be in stock within 3 days. Desired outcome: Claim it and get a lot of features. So they trick you into thinking you must buy a lot to get a discount, but that's not true. Spacious and very clean store. So, off to Rite Aide i go! No need to bother with long lines or product availability. They never want to cut the meat that's available. Clearly irritated because I didn't have a loyalty card to self check out, she used hers only to raise her shoulders and arms at me telling me it's my money my loss because I didn't have one then after a few more calls from my register she proceeded to tell me " you know these machines are only for basket items" complaining I had too many items when there is clearly no sign that says other wise or anywhere for that matter. Then I called. Giant Eagle Maintenance and Repair Service Level Requirements Supplier Code of Conduct Customers Privacy Policy Terms of Use Notice of Pharmacy Privacy Practices Digital Millennium Copyright Act UPDATE: March 10, 2022 This is a very serious issue. If you have been a victim of such, contact a lawyer. In our case the order was to be collected on Dec17, ordered Dec 15, and early December 16 website disallowed any changes. I would like to be refunded for the costs of the product I never got. There is no warning in online ordering that prices will change on Thursday regardless of what day you ordered and at what price. Giant Eagle's meat is also a better variety than other stores. Start your review today. And because of this despicable harassment and discrimination, I will be filing a discrimination/harassment complaint to the Ohio attorney general, Better Business Bureau, and Ohio Civil Rights Commission!UPDATE:Was contacted by customer service, and was basically told that they condone harassment, abuse, hate, discrimination, and refusal of public service to anyone with a medical condition who are unable to wear a mask. The language that was heard today with the front of the store staff was horrible. This has not been a one-time thing, this has been an ongoing issue with me complaining to corporate GE and yet nothing has been done about it. I've waited over an hour in drive thru because people drop off their scripts and sit there and wait, holding up the lines extremely bad.