To add a package, call 1-800-335-4685 or 1-916-843-4685 (A free call from AT&T wireless phone, including while onboard the ship). Travelers diarrhea (TD) isthe most common illness to affect travelers. Appointments are strongly suggested, particularly for Dressy Nights. View current Health Protocolsand Testing and Vaccination FAQs. The numbers are for emergency use only; please do not call unless you are experiencing an emergency of a critical nature. For more specific information regarding the following categories, please visit the Accessible Cruising section of our website at hollandamerica.com: Stateroom Information; Mobility Equipment; Ship Transfer Options; Shoreside Mobility, including Airports and/or Train Stations and Land Tours and/or Shore Excursions; Service Animals; Blind or Low Vision; Deaf or Hard of Hearing; Oxygen; Food Allergy Information; Children with Special Needs; and Wheelchair Accessible Route Maps. Children must be at least 12 months of age at the time of embarkation to sail on trans-ocean crossings and remote itineraries, where there are more than 2 consecutive sea days. Travelers should be cautioned that only the following may be safe to drink: hot brewed beverages, such as tea and coffee, made with boiled water; or canned or bottled beverages, including water, carbonated mineral water and soft drinks. Regardless, it is always good practice, when traveling, to make copies of your passport pages before departing. Embarkation Time:Your assigned check-in time is printed on the Boarding Pass page in your Express Docs. Offer expires November 15, 2022. I had enough OBC last cruise on the last night that I just bought a GoPro Hero 7 from the Photo Gallery rather than leave any on the table. City Stays and Pre/Post Overland Packages: If you have purchased a Holland America Line hotel or overland tour packages, you will find information in your Express Docs. Started June 21, 2021, By In order to Travel Well, international travelers should contact their physicians, local health departments, or a travel medicine clinic at least six to eight weeks before departure to receive current health information on the countries they plan to visit, to obtain vaccinations and preventative medications as indicated, and to address any other special needs. Please contact Guest Services for more details. The issue is with the hold and the amount they want to hold. Some last-minute gift orders may be charged to your Holland America Line Rewards Visa Card, VISA, American Express, MasterCard or Discover card up to two working days before sailing. When you book on board, you have a much better opportunity of receiving the stateroom or suite that best suits your traveling style; this includes preferred accommodations on our mostpopular and unique itineraries. Theres little chance of getting bored or struggling for things to do on a Holland America Line (HAL) ship. Please Note: Firearms, explosives, fireworks, other weapons and knives or sharp blades over two and half inches long and illegal drugs of any kind are prohibited without exception. We have partnered with CIBTvisas as a service to assist with the collection of necessary documents. The amount of time you allow to transfer from the ship to the airport will depend on the disembarkation port. Prescription Marinol, which is used by some as an alternative to marijuana, is permitted. If your OBC is from another source, other than Holland, you can get the amount refunded to you. Guests using mobility aids should select a stateroom that will meet their needs and allow for appropriate storage of their mobility equipment. Please call the Guest Accessibility Department for detailed information. The reduced deposit applies to sailings of 3 days or longer. Luxury dining options in the Pinnacle Grill and Rudi's Sel De Mer, featuring the highest quality meat and fish, is available on all ships. The statusof your seating request will be listed on your Cruise Contract. Personal training and specialty classes such as yoga and Pilates are available for a nominal fee. In fact I had like a $3.00 credit still on card from casino last evening of one cruise and they called me twice to come cash it out! both aerobic and strength-training equipment. Safety begins with the design of our ships. I will have travellers checks to cover my account. I have $550 onboard credit from different sources for a 14 day cruise. Save my name, email, and website in this browser for the next time I comment. Having a passport will enable you to fly from the U.S. to a foreign port in the event you miss your scheduled embarkation or to fly back to the U.S. if you need to disembark the ship mid-cruise due to an emergency. CC Help Jenn Passport (recommended travel document) (valid for travel by air, land and sea), Passport Card (valid for land and sea border crossings only), State Issued Enhanced Drivers License (EDL) (valid for land and sea border crossings only, not valid on Yukon Cruisetours due to air travel included in the Journey), Other documents approved by the Department of Homeland Security, U.S. and Canadian residents: 866 935 8472, Switzerland residents: 41 (0) 22 884 18 70. This is great because if he should LOSE his card, no one would be able to charge anything to my in-laws' shipboard account (they are paying our deposit because we could not afford it). Please note that this is a U.S. government regulation over which Holland America Line has no control. Oh, well, the bottom line is the money is not available to spend. All of the Crew Appreciation and Service Charge payments made by all guests on all ships in our fleet are pooled, net of credit card transaction fees. Cash Advance: Cash advances are available at the Guest Services. How do I get to use the $200 obc for grats for 3rd in cabin? Changes to your already confirmed flights (change fees and differences in fare may apply). The Holland America Line Rewards Visa Card earns 2 points per $1 spent on all Holland America purchases, including onboard purchases, and 1 point per $1 spent Conserving water results in less energy spent making water, thus saving fuel. Inform your bank or credit card company that you are traveling abroad to avoid any challenges with using your credit card on the cruise. Your baggage will arrive in your stateroom later that afternoon. Local sales taxes are applied where required. I don't want to judge anyone's finances, but I would be a little concerned travelling without a few extra thousands on the card for sudden emergencies. My experience has been the same as Krazy Kruizers. Please contact Ship Services for further information. Receive exclusive upgrades and bonus amenities when you book early. The day you board, Holland America Line places an initial hold on your credit or debit card for $60 per person per cruise day ($30.00 per person per day for cruises longer than 25 days). You can always your OBC in the shops, Exploration Cafe (books). locations will accept major credit cards, and some will accept U.S. dollars. If they tood the tips and doubled it say $150 per person x 6 = $900 reasonable. You will be responsible for all costs you incur to join the vessel at the next port. It is how it is. Please note: This service is available only on days of sailing. Banks, airports and major hotels often offer this service. I'm sure there is more but that's what I can think of off the top of my head. In our case, we always take the refund in cash to avoid losses due to currency conversion. Promotion is based on promotion code(s) N2 and based on double occupancy. bars, the shops, spa, shore excursions. Holland America Line will assist in filling prescriptions. Guests who are neither U.S. nor Canadian citizens should check with the Customs agency in their country for allowance information before departing. And I guarantee that my 6 year old grand daughter isn't going to spend $60 a day. Alcoholic beverages will not be served to guests under age21. Any additional information concerning currency restrictions, please contact the customs agency in their country. LauraS Limitations apply. Internet is accessible from the comfort of workstations on board or from a personal laptop. I prepaid a drink package and soda cards and 2 excursions. Across the cruise lines fleet of 11 ships, theres everything from live music to lectures to keep all ages happy, and weve rounded up the most fun to be had. A 3% service fee will be added to your onboard account for all cash advances. For 21+ day voyages (excluding Grand Guest Services staff will provide you with details on the times and meeting location where staff will be available to assist you in disembarking the ship. (If you choose to take advantage of Holland Americas cruise Cancellation Protection this payment will be due prior to the cancellation period.) And the run around I got when I asked about it, makes me regret picking Holland America. So it was tough to spend it all! Important Customs information and shopping maps will be provided at the talk. 150th Anniversary Celebration | 2023 Cruise Deals | Holland Personal training and specialty classes such as yoga and Pilates are available for a nominal fee. Both casual and dressy attire will be essential during your cruise. Joined the roll call and was told I could book excursions ahead of time instead of waiting until on board and risking no space available. Dave, we have had the same experience on several cruises. Also, although not required at the ship gangway, you may be required to present a valid picture ID to pass through terminal security. Best No Annual Fee Credit Cards Holland America Line rewards points are earned by running spend through the Barclays Holland America Visa. Motion sickness medications are available for purchase onboard. Choose from a festive multi-course affair, a quick casualdinner for two or an intimate meal in the privacy of your stateroom. Luggage Forward: Luggage Forward is a worldwide door-to- door service allowing you to have your bags picked up at your home and delivered to your stateroom. It's been my experience that you don't have to do anything. Additional cigars and cigarettes may be brought into the country, but they will be subject to duty and taxes. Teens Program (ages 13 17): There are no registration or sign in/out procedures for teen programming. Baggage Insurance: Although we try to handle your bags carefully while they are in our possession, please be aware that Holland America Line cannot guarantee there will be no loss of, or damage to, your baggage or belongings. If so, are there any categories/types of OBC that can't be used for the daily service charge? Uh, I don't know if I'm supposed to disclose this, but a HAL rep told me today that if you book a ships tour in advance using a credit card that when you get on board, before the tour occurs, you can have the excursions desk reverse the credit card charge and put the charge on your onboard account. CC Help Jenn But if you purchase something in advance of your cruise, it will be paid for at the time of booking. Cash is accepted in our casinos. The provider simply wants to make sure you have enough available credit to cover your reserved charges, which, in this case, would be the 'average' daily on board charge per person. Thats because your Future Cruise Consultant has immediate access to Holland America Lines reservation system and can view all availabilities on all sailings. Means no new earrings for my DW. This thread has been helpful to usnewbies on HAL. If you do not want to use a credit or debit card, the ship will collect a cash deposit from you at time of boarding in the same pre-authorization amount. For safety reasons, travel irons, and electric water heaters/kettles may not be used in your stateroom. Special Diets and Meals: Kosher, Passover Seder dinner, salt-free, fat-free, baby food, diabetic and other special dietary needs can be accommodated only with advance notification. There is a charge for the use of the self- service launderettes and it is coin operated. For ships without Tamarind, guests will receive two nights: one night at Pinnacle Grill and one night at Canaletto. Holland America Line Connect: Stay in touch with family and friends via satellite internet through Holland America Line Connect. Please contact the ships Medical Center for any medication requiring refrigeration. At the center is Music Walk: an exclusive collection of performances. Holland America Cruise Deals - Free Upgrades ALL VWP travelers to the U.S. will be required to have an approved electronic travel authorization via Electronic System for Travel Authorization (ESTA). View Details. Onboard Credit is spending money for you to use to purchase products or services while onboard. Please Note: Some airlines have restrictions concerning traveling with oxygen and oxygen containers. Last month they applied our OBC (all of it was from HAL directly) to our daily hotel service charge. With Carnival, they held $70X4 adults and $70X2 kids. :D. I understand that. We are on the Rotterdam in July and want to make sure we don't leave money on the table. disembarking the ship, and for making purchases on board. If Holland America Line, due to any cause whatsoever, is liable for loss of, damage to or delay of your property, the amount of Holland America Line's liability will not exceed US$250 per bag, per guest up to a maximum of two bags per guest for sailings 14 days or less, or up to a maximum of three bags per guest for sailings 15 days or longer. The Greenhouse Spa combines the best of the most distinctive and luxurious spas on sea and land integrated with proven home spa programs and exclusive products that enhance life and promote well-being. 19952023, The Independent Traveler, Inc. We usually pull a copy of our account from the front desk or kiosk a day or two into the cruise to verify that all of the OBCs have posted. Should you need to cancel your reservation, your reduced deposit will be applicable to another Holland America Line cruise within the next four years. PASSPORT REQUIREMENT WHEN MINORS TRAVEL WITH ONE ADULT ON VOYAGES GOVERNED BY U.S. WESTERNHEMISPHERE TRAVEL INITIATIVE (WHTI) (includes travel within BERMUDA, CANADA, CARIBBEAN, MEXICO, UNITED STATES). On Grand Voyages when suggested attire is Formal, suits or dresses are recommended. While every effort is made to assist guests, we are unable to provide crew members who can spend all or most of their time working witha single guest in order to address ongoing special needs. Representatives are on hand to assist you in any way they can, including assistance with travel delays and contacting loved ones. If you dont use it, you lose it. I was told that if there is a waiting list for an excursion, then you get put at the bottom of the list,so make sure there isn't a waiting list before cancelling & rebooking! WebOnboard Credit is spending money for you to use to purchase products or services while onboard. Upgrades are available once on board for a single day, the remaining duration of the voyage or adding more devices.