PCR works with companies to arrive at their desired results. I gave this company 3 stars because I ultimately went with another company for design and installation, but I would give Dee 5 stars for how quick, patient and hard working she is. So, its 2021 and I had a great lady named Hillary that worked with me to find what we wanted. Consumers love to do business with someone that can admit mistakes and state how they made improvements. I built a house Wall to Wall, Floor to Ceiling shelving units. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Closets by Design. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Case number 2:19-CV-3881, in US District Court, Central District of California, Western Division. (#22) First AMENDED COMPLAINT against Defendant CBD Franchising, Inc., Closets By Design, Inc. amending Complaint (Attorney Civil Case Opening) #1 , filed by Plaintiff . Definitely dodged a bullet. Does AOL still exist? In the middle of BBB and consumer affairs review. DON'T DO IT! 33 reviews of Closets by Design "The designer, working off of handwritten drawings, used white out to make a change to the width of my drawers to make them wider and fit better under a window. Wondering if a report is missing? The designer was a joke but was able to shimmy my hubby for money down to keep the prices! Baby Was Born With Cancer Gene After IVF Error, Lawsuit Says It is not even close to be average quality. 3 times I had to take off work to accommodate their mistakes and then I was left with a product that was NOT WHAT I ORDERED! We called to see a time and they said they will let us know. The "designer" came out and I specifically told her I did not want a portion of the closet behind the radiator, and I wanted the panels on the wall. Bev Abadji. Closets by Design At Closets by Design, we design, build and install custom closets, garage cabinets, home offices, pantries and more. BEWARE before you deal with this people, they look and act professional but are really CHEAP. Reach out to me I may take them to court. I have wasted almost $8000, not to mention 5 days that I had to tak off from work for their installatiom and repairs for shoddy measuring and workmanship. I worked for this company out of the Manassas, VA, office and have nothing but good things to say about them!!! Designers make no money. I've called 3 times - no return. Maggie told me to send an email asking for a full refund, which I completed and sent on 5-27-21. At your earliest convenience, call 763-519-1171 so that can assist with any outstanding issues you may have. Feb 26, 2016 5:26 pm EST. The Container Store offers in-store as well as virtual design . Im taking them to small claims court for the $587 they scammed me for. The flooring installed is curling up and coming apart. This is when the situation started escalating and, out of the blue, she accused me of taking it on the installers. THIS IS A TERRIBLE COMPANY! No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I called made appointment received a confirmation for day and time requested. Here's what you can expect to spend to start the business and what ongoing fees the franchisor charges throughout the life of the business. Perhaps they have a school to teach how to shaft people of their money. Repackaged from Purchased from Amazon, stealing all certifications and false manufacturing markers from the packaging of NB food supplements. Closets By Design Mentor Ohio Maxvalues. The crew on a snorkeling tour off the coast of Hawaii was told by a passenger that a couple was still in the water, but dismissed it and moved onto the next spot anyways, abandoning the couple, according to a lawsuit. The priciest system, Laren, offers the most custom and upgrade finishes such as tempered glass-fronted soft-close cabinet doors and soft-close drawers. Size required? I have wasted almost $8000, not to mention 5 days that I had to tak off from work for their installatiom and repairs for shoddy measuring and workmanship. The materials used seem a bit cheap to me (compressed wood fiber with cheap handles and hinges) for and $800 food pantry. The molding on the closet was not ordered and after a month of waiting for a date to add the molding, Lynda my designer advised it was never add to the original order. I am waiting for someone to come out for the 3rd time. The cabinets are beautiful but it has taken three different attempts to get the correct cabinet doors on. I am a single Mom and needed the promised income to survive. Well I wish I had done my homework and reviewed all of these complaints before signing on with this company. Rude and unprofessional, reflect poorly on the company as a whole. So the question is, the owner says that because my FB post was not removed in a timely manner, he is refusing to honor his companies lifetime warrantyknowing that I was extremely ill at the time and some time after. And I responded, "You bet I am. And I responded: "No kidding! I recall a couple of small hiccups, but nothing that wasn't promptly taken care of. The dispute has been resolved. All rights reserved. That should not cost $150. Defendants offers misrepresent the existence of a discount, the particular worth of Closets By Design products, the perceived value of those products, and the products resale or market value., The lawsuit looks to cover anyone who purchased a Closets by Design product subject to a 40% off or $200 off discount within the applicable statutes of limitations period preceding the filing of this action.. Closets By Design has an overall rating of 3.0 out of 5, based on over 275 reviews left anonymously by employees. Plus, our hundreds of options and accessories mean you won't have . The quality of the materials is cheap and just a year after installation I called to have a faulty lock replaced, it was broken when installed, molding was never attached properly meaning it was just placed on top of the unit and not glued or nailed, the front shoe lips came off and upon inspection are held on by two flimsy nails, the drawers in my jewelry case are crooked and separating. TINA.org reader is still waiting for her promised free Kate Spade gift. The best part is that it only took a day to build and even after the fact, they agreed to make some changes because they truly care about customer satisfaction. I even told them that I would be open to doing this closet plan in a different property but never got a reply about that either. How Expensive Are Closets By Design? - DailyLivingHome Supposedly it was broken upon delivery but seriously, it took weeks to order another one. 2. This review was chosen algorithmically as the most valued customer feedback. Search for: Schedule a FREE In-Home Design Consultation 1-800-500-9210. I told them my house was not ready. Clearly, she was not, and exactly the doors I did not want, arrived. I said they could take off the PLATE. This post is only the beginning. Closets by Design Denver was a fun company to work for; flexible hours/days and management really tries to work with you on that. He said the light wasnt working. Family of woman who died after fight at Saskatoon nightclub launches Colorado. Back and forth, the reader can picture what happened, she hung up on me. I contracted for this job on 7/25/2022 to have 2 wall to wall, ceiling to floor bookcases installed in 2 of my bedrooms. Or just the spots where he bled? 2023 Truth in Advertising Policies big hole in the wall. Closets by Design - Complaints Board I also called their office 10 times, each time being told that a "supervisor" would call me but they never did. But the installer went TOO FAR, He pulled out the whole power plug, and when I say PULLED that is what I mean. Closets by Design (Shirley, MA) is the mose incompetent, inefficient and unprofessional company I have ever dealt with. A FRP includes any audio, video or visual representation that states or suggests a specific level or range of actual or potential sales, income, Closets . Desired outcome: And the pieces that did come were cheap and chipped! They lie and the work is not worth it. Upon calling, I was told I signed a contract to 6 months and they do not offer 2 years, only 1 year. Click here to get notifications about new complaints of Closets by Design. When the actual installation date came, the guys got a wrong design the cabinets are actually 3" smaller than the actual design and in contract. Submit a complaint and get your issue resolved. It is a big fraud. But when all was done the installer had done a wonder job. Closet World, Closet Dimensions, Closets by design Designer Pay Promise Fraud. What a Mess I loan this to the bank and Im thinking to talk to the bank and dispute it . I hired Closets by Design to overhaul my garage. Photo by Naomi Morrison. Already had one accident where I caught my foot on the loose and curled up piece and fell to the cement injuring my hand and shoulder. Much, much higher. Follow us: INTERNET OFFER: 40+15% Off. In response to Closet by Design of Orlando, I want to make the necessary reservations and observations so that I can fully On Wednesday, November 9, 2016, Ms. Maria Blank responded to my residence for a consultation reference several installs. Accordingly, the reference price and the supposed sale based on the reference price are deceptive and misleading to reasonable consumers, the complaint reads. He left to get the panel needed, It took 4 hours before he came back with it. Was deceived. She said "they have the signed paper now so do whatever you can but we will not fix the problem". Just rolled the wires up and shoved them back into the hole in the wall. Closets by Design Lawsuit - Schmidt National Law Group | Facebook I don't think the "service n anager" exists. Corporate Advocacy Business Remediation and Customer Satisfaction Program. Submit a complaint and get your issue resolved. They said the needed 8 weeks to fab - but the date was 9 weeks - they would call back in 2 days - no call - i called them set date - but i needed to confirm with carper sub - no call so i called them - they needed week of 10/12 - i said fine they would call back - no call - i call them- they sad they would come a week early - they did not need carpet (although call before it was a better end result - best practice) will call you back Monday - no call - i call them leave message carpet on tract dates are 14, 15, 16 - no call i call no answer - i call the money line (new work) they pick right up then slam me to voice mail- i call back 4 times 4 minutes they looks good we will call you back 10/9 - no call - i call 10/12 no they say i asked for week of 10/19 -- getting the pictures folks - Called back to go over "last phone calls" as i look at my phone notes - no pick up - called sales person - no answer i will keep let everyone know how the install goes. Copyright 1997-2023 Ripoff Report. I can gaurantee I will never use your company again. Lucy was her name. I took the day off to be there and no one was showing up. Even though I have left many, many messages, he has NEVER bothered to return even one phone call or one email. They promise to pay their Designers $2,000- $4,000 a month. I got the closets installed, and I am very disappointed in how they carried out this task: This company had to come to my home numerous times because they did not install and measure properly in the beginning and the owner, Brian Gruber, gave me items that I SHOULD have received with the package I bought but tried to lie and make it sound like he was giving me a great deal when I was scammed from the onset. On 10/07/2022 they came to install the shelving units as described in the contract. I am so blessed and thankful that I decided to read reviews on this company because I had an apt with a designer this weekend and I have until today to make a decision. The proposed Closets by Design class action claims that the company offers services related to garage organizers, custom closets, home office systems, and entertainment centers. They ran into a measuring problem. I have contacted the company many times to ask for a refund of the $313 that it cost to get the electrician here and to repair the mess. When I called to stop the 2nd order because the first was so cheap looking they said I couldn't because it had been past the 3 daysthe install was 1 1/2 months after I bought it! And she responded, "Are you being sarcastic?" We have spoken to Lynda who obviously did not comprehend what I want for day one. Zero integrity. Add value to your home. Share your photos and videos with others to prove the truth of your words. 3:19-cv-00077-JKS-KES, in the U.S. District Court for the Central District of California. Every call was it should be in tomorrow. After about a week of this excuse and getting more and more upset, I finally called and was told that the panel was in, and they would be there the next day. profile. These 2 units were to be done on the same day. Like my Mother always says " you get what you pay for" and the advertising in Valupak should have been my first clue that this would be a disaster! Or I would like a refund. The owner Brian Gruber told me to remove my original FB post explaining the painful process and refuses to honor the companies LIFETIME WARRANTY because I did not remove the facts on the FB post. She sent a few angry text message when I didn't get back to her for a week. That was when she accused me of being rude, which BTW has become a common defense strategy used by customer agents when they have no valid excuse for their incompetence and inefficiency. Do your own due diligence! I was a designer for closets by design. Thank you again. (103) $229 .95. The purpose of this Privacy Statement is to . The franchisers cram it into a week to avoid paying the designers MINIMUM WAGE for two weeks time. Closets by Design Franchise Due Diligence Report BUYER BEWARE! We demo'd ourself. SEVERAL phone calls to both customer service and the OWNER ( never returned my call) they are so disorganized. We will continue to offer our high-quality product line with first-class service to customers across the United States and in Canada, Closets By Design states. The changes were approved on 4-10-21 via email and an installation date was set for 5-17-21. When another week or so, two installers arrived with the correct measurements, but with no wall panels! Closets By Design | LinkedIn Why would a company send out installers without everything they were contracted to install? By submitting your comment and contact information, you agree to receive marketing emails from Top Class Actions regarding this and/or similar lawsuits or settlements, and/or to be contacted by an attorney or law firm to discuss the details of your potential case at no charge to you if you qualify. So I have cabinets that are not flush with the wall, and the drawers that cost over $70 a piece were damaged during the install. This closet is also 8 linear feet and it looks exactly like Figure 1 except we have drawers in Figure 2. Horrible JOKE on us! https://topclassactions.com/wp-admin/admin-ajax.php, Closets By Design Lawsuit Says Sale Prices are Fake, Social Security Disability application & appeal claim review, Abbott baby formula recall lawsuit investigation. A Closet Factory dealer will fulfill your order and complete your project, ensuring your satisfaction through the entire process. 3rd set of file drawers? It looks very unprofessional, and there is no fix to this issue despite the fact we spent thousands of dollars! Well wouldnt you know it, there price are still the same today!! ), In May 2019, a class-action lawsuit was filed against Closets by Design for allegedly deceptively advertising discounts on home organizer systems. I had angry customers call me because the installations were not right. Dont do it they got me too. 72.8K followers. There may be more reports for "closets-by-design", For more results perform a general search for "closets-by-design", Showing 1-12 of 12 Found Reports But those expensive pieces are for large spaces with premium designs. My bedroom closet we installed the end of July 2017 not to my original specifications. This company is terrible and judging from all the bad reviews I hesitate to move forward with this install. Oh and did I mention they charged my credit card the balance without me signing off on the completion of the job? I waited 6 weeks for a hamper! 1,342 posts. I also requested another walk-in-closet and a murphy bed/office room since the consultant was already here. Thx. One of the installers then called a friend, not an electrician and asked what to do since he knew he had done something wrong because of no power in the room. It wasn't even close to the top of my list of things to get back to urgently. Company website run by crooks outside USA pretending to be in USA to get USA money taking your hard-earned dollars funneling it to the country of Peru, Better Business Bureau of South Florida BBB of South Florida Andre Amaro and the BBB of South Florida are harassing me and my small business! THE QUALITY AND WORKMANSHIP IS NOT WORTH THEIR HIGH PRICE TAG! But I am getting no replies. The installers came and that was even a bigger joke. Yes. Before commenting, please review our comment policy. Closets - Design Your Own Closet with Custom Closets Organizer Systems Choose a location near you. They gave me the total due on the first unit and the installers started to work on the one unit that they had all the parts for. Closet & Storage Solutions. All Rights Reserved. Once they install and get their money, if it all falls apart, so be it. Home - Design Your Own Closet with Custom Closets Organizer Systems And once again, I found myself back into the you're-being-rude square. Closets By Design | 3,996 followers on LinkedIn. Without ripping the whole thing out and starting over with the correct size pieces, there is no way for me to get the cabinets that I ordered. Closets by Design Financial Performance Representation Report. Being it was only a 6 section walk in, no drawers, the price was $1200. Their complaint, which Insider has obtained, alleges that Huntington Reproductive Center, which was founded in 1988, and its in-house . Their response is that it is not their problem. Don't know why there are so many negative reviews. Verified customer. So now we waitand wait Desired outcome: A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. I thought this would be a one time screw up. I gave them 30 days advanced notice for cancelling order, and they refused, they kept my money. Karen, Dustin, and Naomi would love to help you get started on turning your dream space into reality. Who is ED Magedson - Founder, Ripoff Report. I am writing this as a very unsatified customer. The installer was great but you can only work with what you get! 40% of employees would recommend working at Closets By Design to a friend and 36% have a positive outlook for the business. Kept Deposit and NEVER installed product, and won't return calls. There quality of work is so bad that it's not even 3 months and my cabinets are falling off. The retailer continues to sell items with "ejiao," a gelatin made from the skin of donkeys. This browser does not support PDFs. Trump Asks for Moon, Seeks Extra Time in NY AG Fraud Case However, the installer never asked me for payment nor the information for the card I wanted to use. A second deposit on final design and measurements was provided for $1, 673 on 4-7-21. The first date for Installation was on Dec.20th with a call on Friday with a time of installation. Discounts on Closets by Design Home Organizer Systems June 9th to be exact. I also had them give me a quote in December and decided I didnt want to do them until the spring. Customer service are unprofessional and need training on personnel skills. This case was filed in U.S. District Courts, California Central District. Furthermore, the proposed Closets by Design class action lawsuit argues that the fake deep discounts were not even the retail market value for the three months prior to the publication or dissemination of the advertised prices. There was no a response for almost three weeks, and then I found out that both Jennifer and Ed had left the company. To get to the wires that needed to be taped, he had to take off a panel where the hole was he had made. Closets by Design has, and always will, put customers first, including by offering opportunities to make the cost of custom closet, office, and home organization more affordable. They are sending us collection notices etc for the unpaid balance even while we are disputing. We are going to have to pay an electrician to relocate the ceiling fan because the blades will hit the doors of the pantry when they are open. West Palm Beach Florida, Tuffy Tire & Auto Service Center Mavis Tire & Brake Charged Nearly $700 for Non-Fix Bay City Michigan, Lighting New York lighting by Jared Sent damaged product wont refund after I sent back damaged product website description is fake, Tara U THEY SCAM THOUSANDS OF PEOPLE WITH THEIR FLOWER ORDERS. Why is this company STILL in business? The appointment process, cost, installation and the before/after is all in this video :) So once again I have to wait for another panel to come in so the job can be finished. I kept calling 3 times a day to see when this room could be done. I have now paid in full for a half done and very stressful job. Create your own closet design rendering with Modular Closet's simple design tool. The "installer/repair tech" just left after arriving at 5:10p (12-4p window is a joke) and finding that today, on the 4th service call for mismeasured and mis-cut file drawers, they were STILL wrong. I feel your pain. Say we owe over $22,000.00 for the rest of their so called contract !!!!!! Franais. I would very much like my full $3, 346 back. My nightmare is similar to many of those offered here. Heriberto, Miami. THIS IS ONE OF THE WORST COMPANIES I'VE EVER DEALT WITH! Any sudgestion ? Camp Lejeune residents now have the opportunity to claim compensation for harm suffered from contaminated water. A proposed Closets by Design class action lawsuit says the custom closet company offers discounts that are inflated, drawing in customers based on the buyers belief in the misleading pricing scheme. The next day after he pulled the wires out of the wall, I had to call an electrician to come and fix the mess the installers left with my wires. I had it budgeted to pay off in 10 months so to my surprise after 6 months, I received a whopping bill with interest and all. I called and spoke to the receptionist, Maggie, to request the owner and/or General Manager's name and she REFUSED to provide the names. They keep hiding and screwing people over! 256 Reviews: What Is It Like to Work At Closets By Design? - Glassdoor Now, even in their responses the are lying but thank goodness I HAVE TEXT PROOF to show they are liars and crooks. She is so friendly and personable. THE 40% PLUS ANOTHER 15% ONGOING COUPON IS TOTALLY RIDICULOUS. This complaint was posted by a verified customer. Jul 2015 - Present7 years 6 months. I ordered a walk in closet by Closets by Design. Even if you've mastered how to build a capsule wardrobe and have minimal amounts of clothing, these expert tips will keep your closet streamlined and functional for everyday use. Depending on the airport, advertised fares may be out of reach. Closet Factory Custom Home Organization | Costco I agree I order my closet aug and its Dec when they start install my closet and sane thing they didnt do it right lots of reject . When you need a customised home storage solution, you can trust our talented team to design, build, and install high quality wardrobes and storage furniture that will look stunning and stand the test of time. Unfortunately, we fell for it! Closet by Design - I am extremely dissatisfied with this company This will surely increase the credibility of your complaint. Think before you hire this company. The new date arrived and I waited all morning for the installer. Annemarie Newbold v. Closets By Design, Inc. et al I even repeated that to the bank rep that extended the credit on the recorded line and they agreed. Dozens more customers have joined an ongoing lawsuit against the TikTok-famous brand Olaplex. They do not stand behind their product because it is garbage, which is why you have to sign the contract and pay 1/2 up front before you can even see the finished product. Thank you. They promise to pay their Designers $2,000- $4,000 a month. But that didn't happen. This field is for validation purposes and should be left unchanged. Well I have emailed the designer several times with the same response, Oh I thought that this problem was fixed weeks ago. Or I would like a refund. The lawsuit alleges that defendants misrepresented the nature, amount, and existence of price discounts on those services and merchandise items. And tell me that they had an opening on the19th. I paid approximately over $10, 000.00 to this company and have been treated so rudely and unfair it is sick.