Yes you do. Any help! Any help would be greatly appreciated. But I have successfully created this service console in my playground. I kept that particular module open one on screen while I walked through this step. And I've included milestone tracker in the page layout. Challenge Not yet complete here's what's wrong:We can't find the Support: Cloudy New Email template. This superbadge in specific helps building reusable granular components. 1 is checked that should not be checked. Ensure this task is automatically created when case type is electrical and reason is performance and status is working. One or more profiles that you added has reached the maximum number of allowed apps.facing this issue in challenge 1 please help. A quick look through this module will likely be very helpful:https://trailhead.salesforce.com/en/a-processsupport/create-support-processes. :) I'd reconsider that time trigger. Ensure you group report results correctly. I tried 10 different possibilities. "Selling with Sales Cloud Specialist" Superbadge: 5 Lessons Learned Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. Stuck on Superbadge Apex Specialist Step 1? hmmm Could you check the Group Name to make sure that it is Basic_Support_Agents Also- What other steps have you taken? Would you like to share a few more details on how you currently have things set up? (jealous? Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! Wait 24 hours then re-create the process. Ask Question Asked 2 years, 8 months ago. I also ran into this after copy pasting the API Name out of the error message. It seems that some of the 'Send Emails from Cases' settings have been adjusted (the two 'ID Threading' related checkboxes are no longer available in Email-to-Case Setup). Glad you figured it out! Have you set up the "wrong queue" status?Reference this module--> https://trailhead.salesforce.com/content/learn/modules/service_omnichannel/service_omnichannel_customization. As with any Superbadge on Trailhead, you'll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. Ok. Let's go to the App Manager- Share exactly what the App Name and Developer Name are. Hyatt Place New Taipei City Xinzhuang. HiiI face some problem while trying to finish this challenge:Set report, dashboard, and public list view security settingsChallenge Not yet complete here's what's wrong:There was an unexpected error while verifying this challenge. i see one prob in my advance routing configuration i am not able to populate Overflow Assignee. "Im not able to add instructions in the macro. Already on GitHub? Any advice?Thanks in advance! I feel I can very confidently now teach people about Service Cloud productivity in Lightning and now also have some practical experience in setting up Omnichannel! Anyone have any idea? But not sure what is causing the macro to not find the email template. Which checkbox I have to checked in Step 5.Actually I am getting below error:"Challenge Not yet complete here's what's wrong: We can't find that Case Agents have access to Knowledge. A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. This is my journey- a normal kid by day- a Trailhead explorer by night. "I've read through the other comments with folks in the same boat and have tried to check all of those things first. Keep up the good work. That is frustrating! When you start a create a new report, simply click to start with a clean screen. (I made a custom button as well for this one.). I have the Enable Email-to-Case and Enable On-Demand Service checkboxes checked, and tested the whole system and am able to create a case via an email. Hotel in Taipei | Hyatt Place New Taipei City Xinzhuang. Book Now. I tried to rebuild the report in another playgorund but this error occurs agin: We can't find the result 'Sort: Descending' in Grouping1. I have sent screen shot of my report to rebecca@capstorm.com . Did you check the little box to activate the entitlement process? Ensure Agents have access to Knowledge when viewing a Case.not sure what I am missing here?1. 43 are for Admins. Did i use the wrong template? Trailhead Baby any idea? Could you share a bit more details on what you have done for this step? For the final part of Challenge 2, under the "Support Is a Team Sport" portion of the requirements, it talks about creating Customer Contact and Support . The text was updated successfully, but these errors were encountered: Can You Please Provide the notes So we Can Follow That And Solve Superbadge. Hi All,I am currently stuck at challenge 4. Do you have "Billing Topics" as a top data category with the 2 sub categories? Apply for Compute Sales Specialist job with Lychee shadow in Taipei, Taipei City, 11568. Tnx, hmmmm What you have sounds correct. I'd just give it 24 hours then recheck the challenge. You also get personal insight into the life of a Trailhead Baby! If you are familiar with report and dashboards, this challenge should only take 30 or so minutes to complete. You, my amazing reader, get more than tips for a Salesforce Superbadge. Based on our research, it appears the low power produced is related to the cloudy weather in your area recently. Use the search o. Hello! It is very attractive and impressive. I tested it out to send an email tomy environment, and a case was perfectly createdHow can I prodive you some screenhots? Service Cloud Specialist Superbadge Challenge 2 Question, i finally found the answer in module 'Service Cloud for Salesforce Classic'. For the issue posted by @Atapper, if anyone else is still confused, all you need to do is to add to the Status field picklist in the Case objects, these values: If any one is facing problem related to ". Note the filter. Sign in The challenge says "add the option for agents to compose emails within the console while looking at a case". I have checked all of these things and my challenge still gives me the 'We can't find Entitlements on the Case Lightning Page. not sure how to troubleshoot this tho..@_@, hmmm! I have finally managed to get through this stage. I may be overthinking this, but want to make sure they aren't twisting the terminology on us like they tend to do with Superbadges. Excellent article and with lots of information. "Please help to resolve this. Ensure you set up the routing for Advanced Cases properly.i have done all the setup but . Still stuck? As with all the reporting superbadges, its important to take note of how the data is to be organised and sorted. Review the steps to ensure you create the Cirrus Support Process. Are you sure it is about that? Thanks a lot. I think it must have taken some time to register that I updated the values or something?!?!? I would also like to contribute in your knowledge by providing you wonderful information on top 10 UI/UX trends in 2022 . Rated Accounts by State The record count for state and account rating are automatically added. Ensure you create 'Billing Topics' for Knowledge." "Wrong Queue" is not a queue. Dont know what was the issue in playground I was using but I created a new one and did all steps again and it worked, I completed the Superbadge Successfully. One of the special superbadge by Salesforce through Trailhead - Lightning Web Components Specialist. I've been in this challenge for hours now. Install the unmanaged package from the prework if you haven't already. Did you start with a clone of the correct profile? Thanks for your time! I am able to add the automated email action, but for some reason, cannot add the instruction for updating the case status. but i don't know what is next step? This, like all superbadges, requires a careful read through the instructions prior to any clicking. I'm STILL hacking away at this error message. Note the filter. I have enabled the knowledge user check box in the user profile. Even after setting up support proc and presence status. What item is on your lightning Case page layout to show Entitlements? I had enabled 'Email-to-Case' in my because of which, I am getting the following error while trying to complete the challenge. I'm whole again. Review Superbadge Challenge Help for information about the Salesforce Certification Program information and Superbadge Code of Conduct. I've attempted to use the change case status (quick action) and the status update (mobile & lightning action). If you are still stuck after that, leave a comment with some more details and I'll take a look. I hope that you feel inspired. here's what's wrong: We can't find the Case Stages for the Cloud Technical Team Lifecycle. Excellent statistics for your blog, thanks for taking the time to proportion with us. Review the steps to ensure you create the Case Page Layout for the Cloud Technical Team.Is it how I named it? I have created and recreated the Cloud Technical Team support process more times than I can count. Luckily, the macros module was very fresh in my mind. Billing Topics (Billing_Topics) with Payments and Reimbursements. Test it first by using real email addresses before you hit that button! Something that helped was saving the report frequently. I'm also having issues with challenge 2 - it seems super simple, but I've tested many times and am still getting the same error message: I am doing Service Cloud Specialistchallenge 2. This comment has been removed by the author. After changing the name of the inactive user it worked for me. I recommend that when youve finished this superbadge, TURN THIS OFF unless you want to be inundated with auto-response emails! Think of this like a Sales Process. where you have opportunity stages associated with the process. So in trying to troubleshoot my error message (which was We can't find the Case Stages for the Cloud Technical Team Lifecycle. Its upsurd. And what was your response to this issue, i'm in the same trouble Joy, would you mind sharing? Knowledge Basics for Lightning Experience. ), Workday Online Integration Course Hyderabad, Business Administration Specialist Superbadge- 3 & 4, Lightning Experience Reports & Dashboards Specialist Superbadge - 5-6, Process Automation Specialist Superbadge - 5. I'm sure i did #1 and #2.What do you mean by "count down" component for #3? Is there an "email template" in the "email template" object? By creating separate question and Answer fields in Knowledge,I was able to complete the challenge. Could you share what you have for your dashboard/report/etc and I'll take a look! to your account. Before you begin the challenges, please review Service Cloud Specialist: Trailhead Challenge Help. You may find it easier to set this up using the Set Up Knowledge setup flow, Create your article (I found that my custom fields were already there, which helped), Youll need to make changes to your Case Lightning page and actual record page to complete this part , The first requirement smacked of full automation bear in mind to stay modern in your approach, I had to put {!recipient.name} in my email template for it to work it fusses over fields. Service Cloud Specialist Superbadge - YouTube The Cloud Technical team page layout (and all other page layouts) has knowledge sidebar enabled and I can see the knowledge bar in the console.Any idea of where to look next?Thank you! Anyone studying for their Service Cloud consultant certification. !Challenge Not yet complete here's what's wrong:We can't find that Low Priority Cases have been assigned to the 'Basic Case Organizer' queue. Superbadges are specifically made to reflect real-world, hands-on challenges, and prepare you to use your skills for clients and businesses requiring unique and . Did you verify that the action is on the page layout Salesforce Mobile and Lightning Experience Actions. Can any one help - Challenge 2 - Challenge Not yet complete here's what's wrong:We can't find macros in the Utility Bar. Appreciate any help. I have logged in as Ada can see everything selecting an article with question and answer field but keeps providing me the error "We can't find that Case Agents have access to Knowledge. How frustrating! Good to hear!!! I was creating 'wrong queue' queue . Review the steps to ensure you configure the Case Stages for the Cloud Technical Team LifecycleGetting this error can anyone please help. You will need it. Processes. If the answer is a dev org and you are still on step 1 or 2 of the challenge, I would just start over in a playground. I completed "Selling with Sales Cloud Specialist" Superbadge last night, on June 30th, 2022 (my first superbadge). * Email Alerts I needed the Email Alerts set up before I could create either the process or the approval. Thank you SO MUCH. I have both Email to Case and On Demand Service enabled on the Email to Case page. Tonight's challenge involves the creation of two processes. When I made mistakes, I simply reverted to the last saved version. Ok, wracking my brain here Getting error: We can't find a Contact Customer Case Task. Hi Trailhead baby master =)I'm stuck for couple of hours with this step 2 error:"Challenge Not yet complete here's what's wrong: We can't find the 'Cloud Technical Team Support Process'. Superbadge Apex Specialist Full Solutions - Salesforce Handle error, has anyone found any way around this? Sales at Lychee shadow Ensure Entitlements are visible on Cases in Lightning. I hope that you feel inspired. I am facing issue on challenge 4 as I am not getting fair idea where to start I have created all the queues enabled Email-to-case but I need a starting point as where to start. "my report is looking all correct. Look at the page layout and enable knowledge. Thanks for the quick reply : still struggling :-( I actually enabled ALL checkboxes in Email-to-Case Settings, but still not working. If you need more help, leave a comment! Empty the recycling bin. hmmm It has been a while, but I believe that just the "standard" profile is what you need. Hello,I'm also stuck in challenge 5 with the message "We can't find that Case Agents have access to Knowledge. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle. My brother has started to play with me! I'll keep checking if I missed anything. Email to Case would already be on if youve followed the instructions carefully now its a case (ahem) of establishing a routing address and making sure it doesnt need a firewall agent to work. Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. Clone the Case Layout page layout youll need the Feed View for it later, Dont be tempted to get rid of any existing Case Status values. We recommend using a new Developer Edition (DE) to check this challenge. Hi Baby, On Challenge 2 - was i wrong to create a new picklist field and call it "Case Stages" and drop it on the Case Information Page Name? I can only click on the Email tab. I may be overthinking this, but want to make sure they aren't twisting the terminology on us like they tend to do with Superbadges. No. read more, Youre going to think Im totally pathetic for writing about this!!! Which Trailhead Superbadge Is Right for You? | Salesforce Ben Think about the number of times you need to reuse a milestone the business rules are not the same for each occasion, Make sure your profile can see the specific fields on the Case that deal with the SLA management process, You can track progress through the process through a standard Lightning component which needs to go onto the record page. @Joy.. Can you please share the solution ?r. If you haven't taken the Onmi Channel module yet, now is a good time! Still stuck? Its much informative and really i got some valid information.Lapel BadgesInternal Signs, Hi I am stucking step 2, I can't find these options in case layout NewInvestigating CauseInvestigating SolutionResolving with CustomerEscalatedClosed. Service Cloud Specialist Superbadge. Service Cloud Specialist | Salesforce Trailhead I am going bananas here. This is my journey- a normal kid by day- a Trailhead explorer by night. Ensure you create the 'Reimbursement and Payments Topics' for Billing Knowledge articles. That is why I referred to the question that was asked to you before on May 31st. We can't find a field called 'Question Long Text Area'. At last count, there are 81 Salesforce Trailhead projects for developers. Ensure Milestones are configured properly for High Priority Cases. Case Teams -> Case Team Roles , create 2 roles and make sure that both have correct Case Access. Thank you sooo much, you were right! I have tried a thousand times with all variationsand the same error keeps coming up. Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Part of doing the Service Cloud Specialist superbadge is trying new things, so I am putting up picture of new things that I've tried recently. Grief! Thank you! To resolve this issue, I had to insert 'Wrong Queue' also at presence decline reasons. High Value Residential This report includes: 1 filter, 1 grouping, and 1 summarized field. Trailhead Baby, THANK YOU SO MUCH!. Selling with Sales Cloud Specialist Superbadge - YouTube Hello, Thanks for your feedback. . Have a question about this project? Service Cloud Specialist Superbadge - 4,5,6,7. Remember you can only have one assignment rule per object and the instructions specify two routes. Please reference: https://help.salesforce.com/articleView?id=activitytimeline_configure_call_task_event_tabs.htm&type=5. Hope this solves it for you too. Hello,I am @ step 2 keep getting error:Challenge Not yet complete here's what's wrong: We can't find the 'Team Roles Related List'. Coild you please help me out? "This is a standard app. Has any code been used with your org? Various trademarks held by their respective owners. Ensure the Customer Contact can be tracked on Cases. I made two dollars today! There are two recurrence options for the "required steps" - you will nee to use both of the options as one of the steps is repeated twice. Compute Sales Specialist in Taipei, Taipei City, 11568 | Sales at 3. I have no idea in that case, but I am happy to take a peek at some screenshots if you want to email them to rebecca@capstorm.com.
Walters Funeral Home Lafayette, La Obituaries, What Does The Creature Demand Of Victor?, Hydrema 912hm Parts Manual, Articles S