We specifically looked at the safety aspects of our key lines of enquiry domain on the evening of 15 March 2018 at Russells Hall Hospital. Corbett hospital provides day case treatment alongside a range of outpatient services which include radiology, pharmacy, gynaecology, physiotherapy, rehabilitation and a wheelchair supply and maintenance service. nhs.uk Following streaming or triage in emergency departments (EDs), Specialists (e.g. One staff member said, "I am proud to be working for this trust.". AEC is open from 8am 10pm (last booking at 7pm), and GPs or other healthcare professionals can refer you directly to the unit. There are a number of areas of good practice in the trust, which should be encouraged. The trusts staff are seen as highly caring by many of the patients we spoke to and praised the staff for going the extra mile. All the best and take care. psychotherapist for the kindness they showed me. The trust MUST ensure that all systems and processes in place to identify and manage patients with deterioration effectively are followed. There was still a lack of accountability for the safety of patients pre and post triage who were located within the waiting room. The trust MUST ensure all service users are safeguarded and protected from abuse and improper treatment. Creating a new NHS England: NHS Digital and NHS England have now merged. Inspection Report published 30 July 2013 for Russells Hall Hospital - PDF - (opens in new window), Published There were no clear criteria for patients that could be put into the fit to sit areas of the department. Whilst in AEC, you can expect to have nurse triage, doctor clerking and consultant review along with necessary investigations. All of the staff on the ward were brilliant with him, Honest and open with me and his mom and were professional and courteous until the moment he was discharged. We took this action as we believed people will or may be exposed to the risk of harm if we do not do so. The emergency department (A&E) is busy and overstretched. Some improvement in patient flow through the ambulance triage assessment area were seen. What's the least amount of exercise we can get away with? I replied that I knew this. These included 482 medical staff, 1,225 nursing staff and 2,440 other staff. This review has been completed in response to the trust confirming that they were now compliant with this standard. It is great to hear that you received excellent care and treatment from the staff who attended to you during what must have been an anxious time for you. After completing the form and handing it in, the receptionist seemed alarmed and asked about my symptoms. When I gave my name at reception, the receptionist was disinterested when I said I had been referred by 111 service. Patients admitted to these wards could stay for extended periods and we saw that on some occasions their specific health and dignity need were not met because of this. The level of care I was given not only by the day surgery unit but neuclear imaging and theatre staff was outstanding. There was no clear accountability of which team was responsible for the patient once they had been referred to a medical speciality. review titled Genuinely kind and helpful staff, review titled Poor communication at reception. Each report covers findings for one service across multiple locations, an inspection looking at part of the service. Menu WebThe programme gained charitable status (registered number 518586) and was renamed Action Heart in the late 1980's. Published The electronic tracking system did not allow for patients to be easily located within the department. Staff were really lovely. Covid-19 Release of Information Call Line: 256-215-7461 []. I'd also like to thank the cleaning staff lady who alerted a nurse for me when I couldn't reach the emergency button because my son was in a comfortable position where was just about able to breathe. Share your experiences of UK health and care services, Default About: would be relayed to the hospital and to just tell the staff when I got there I had been referred by them. the service is performing exceptionally well. West Bromwich, After firstly being admitted with a cellulitis infection in my left leg Patient Experience Team. The Dudley Group of Hospitals, which runs Russells Hall, said it was proud to have protected patients, visitors and staff throughout the pandemic and had some of People told us that they knew how to make a complaint if they needed to; however people we spoke to told us that they did not have any complaints. SDEC is the provision of same day care for emergency patients who would otherwise be admitted to hospital. Russells Hall Hospital We took this action as we believe a person will or may be exposed to the risk of harm if we do not do so. The environment was clean and people we spoke to confirmed that this was what they had experienced when they used the services available. Following treatment on AMU, you may be well enough to be discharged or, if you need further inpatient specialist care, you will be transferred to an appropriate ward within 48 hours. the service is performing well and meeting our expectations. DY8 4HZ, In Our rating of caring was good overall. The trust runs services at Russells Hall Hospital, Corbett Hospital and the Guest Hospital. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. A 15.6 million medical unit has opened at Russells Hall Hospital to help ease pressure on A&E services. All the best with your pregnancy and take care. Report review titled Great experience as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. Patients presenting to the emergency department did not always receive a robust assessment of their clinical presentation and condition during the triage process. It is great to hear that staff were able to put you at ease and reassure you during what must have been a difficult time. I'm feeling more optimistic about my treatment. The Russell Legacy Project will be located on the hospital campus in Alexander City. the service is performing exceptionally well. Whilst some of the core service areas within the trust required improvements in leadership, we found the executive team and the trust board had a clear focus on improvement and as such we rated this trust as good for its overall leadership. Thankfully she was allowed home, but she is safe in the knowledge that should she need emergency care again in the future, she will be in the best of hands.Fantastic hospital, thank you. "We have strict infection prevention and control measures in place to keep our patients and staff safe and these apply equally to Mitie and all contractors moving around the hospital," a spokesperson said. Full blood test, chest X-ray and seen by dr for my results within 3 hours. Mill House Coffee is []. Although the centre is located within Russells Hall Hospital, the service is provided by a company called Malling Health. In fact, we're the only hospital in Broward Acute Medicine Department - The Dudley Group NHS Foundation For common health problems visit your pharmacist, GP or walk-in centre. Russell Medical and our physicians are committed to providing the highest standards of patient care and customer service. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. You can register to join the FutureNHS Collaboration Platform workspacehere. Our rating of safe was Inadequate overall. Thank you for taking the time to provide your feedback at what must have been a stressful time for your family. You can also view all doctors across all Russell Medical locations or call for a referral locally at 256-329-7149 or toll free at 1-800-329-DOCS. We were confident that these could be achieved quickly.Key findings related to the following: Published the service isn't performing as well as it should and we have told the service how it must improve. Russell Medical serves patients in a seven-county service area, including Tallapoosa, Coosa, Elmore, Talladega, Clay, Lee and Chambers counties. The project was made possible thanks to a $25 million donation from Ben and Luanne Russell. This was based on information of concern we received relating to the management of patient flow and notice of concern relating to a death at the hospital. This was based on our findings of previous inspections and to monitor compliance of the conditions that we had previously imposed on the trusts registration. Who has Care Opinion told about this story? there are some services which we cant rate, while some might be under appeal from the provider. I would recommend you, thankyou again. A contravention notice was issued by the Health and Safety Executive (HSE), calling on Mitie to make improvements at Russells Hall Hospital in Dudley. 4 July 2012, Termination of Pregnancies Review Report published 8 June 2012 for Russells Hall Hospital - PDF - (opens in new window), Published WebRussells Hall Hospital jobs Sort by: relevance - date 19 jobs Cleaning Supervisor Mitie 2.9 Dudley DY1 11.14 an hour Full-time Responsible for a front of house catering team, I had to visit EPAC yesterday as I'm 11 weeks pregnant and had some worrying symptoms. The national SDEC model builds on previous improvement work in ambulatory emergency care (AEC) services across the NHS, with the aim of providing a consistent approach to patient pathways. We saw a trust that was a considerable way along its improvement journey and saw many areas of strong development. The emergency department (ED) includes a paediatric ED and both provide care for the population of Dudley, Stourbridge and the surrounding towns and villages, 24 hours a day, seven days a week. For more information on ratings, please visit medicare.gov. People told us that they were given choices about meals and drinks so that they received things they liked. Our hospital brings together high-tech state-of-the-art technology for improved The 55-bed hospital was built [], Since 1923, Russell Medical has provided valuable services and resources to advance the health status of the communities we serve. The BBC is not responsible for the content of external sites. We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. Such a lovely Dr and an asset to the hospital. Russell Medical serves patients in a seven-county service area, including Tallapoosa, Coosa, Elmore, Talladega, Clay, Lee and Chambers counties. Patients can be referred to SDEC treatment through different routes, including: Some of the many types of SDEC treatment include: The ambitions from theNHS Long Term Plannote that all hospitals with a 24 hour ED (type 1) will: There are significant benefits associated with treating people through SDEC services, including: The SDEC programme produces a wide range of resources, and works with key stakeholders to support the implementation of SDEC across the NHS. Care records were still not always written and managed in a way that kept patients safe. We saw that a number of improvements had been made to the diet and fluids that people received. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. Following this inspection, we imposed an urgent condition to safeguard patients safety immediately following the inspection. Rainbow Unit is a two-storey facility with an acute assessment unit on the ground floor with 22 spaces and eight monitored beds. My family and I would think to thank every single staff member in Children's ED, resus and ward C2 for looking after my 1 year old son. We are overwhelmed and thrilled to make this momentous announcement, Russell Medical President and CEO Jim Peace said in a news release. Staff we spoke with did not realise this. NHS England Same day emergency care "This is one of the worst workplaces I have attended as a union officer since the beginning of the pandemic," Ms Lowe said. the service is performing badly and we've taken enforcement action against the provider of the service. A&E/AEC | Care Opinion We attended the emergency department (ED), the Immediate Medical Assessment Area (IMAA) and the A2 ward (a short stay ward). It is great to hear that your son received excellent care and treatment in the Childrens Emergency Department, Resus and Ward C2. acute medical unit welcomes first patients at Russells Hall Hospital I'm so glad we've chosen Russells Hall as our hospital to give birth in. Allied health professionals made up the largest group of staff required for imaging services. We further focussed on the areas of assessing and responding to patient risk, nurse staffing, medical staffing, leadership, governance and risk management. Community & mental health inspection reports for Russells Hall Hospital can be found at The Dudley Group NHS Foundation Trust. It will also help create the Benjamin Russell Endowed Chair in Geriatrics, by the University of Alabama System Board of Trustees, pending an approval process to be held by the medical director of the advanced care facility. First amu then onto ward A2. the service isn't performing as well as it should and we have told the service how it must improve. In 2011/12 33,000 ambulances turned up at our Emergency Department. Welcome to Russell Medical - Russell Medical Center VideoRussian minister laughed at for Ukraine war claims, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. A stroke or minor stroke is treated as a medical emergency and what should happen is for an ambulance to be called to bring the patient directly to our Accident and Emergency Department. (Online ordering and Curbside pickup available) Current Hours: 7:00 a.m. 4:00 p.m. WebThe group is made up of three hospital sites, with one inpatient hospital (Russells Hall) located near the centre of Dudley and two outpatient hospitals (Corbett and Guest) located in Stourbridge and Dudley respectively. Patient Experience Team. These conditions related to the management of patients at risk of deterioration and the arrangements for assessing and triaging patients. Risks within the emergency department were not always identified and escalated appropriately. All the best and take care. The donation will also pay for a new center, the Benjamin Russell Center for Advanced Care, to provide geriatric health care, specialty care and more. Video messages to our community from our Physicians and our Staff. Any outstanding/outpatient investigations can be reviewed in a Virtual Clinic (without the need for you to attend physically) and any further action, if needed, will be communicated to your GP as necessary. Went here with my young daughter, to A and E, all staff were very helpful and kind. 1 April 2021. We spoke with 44 people who were using the service or their relatives. We don't rate every type of service. Agency or bank staff predominantly staffed each area we inspected. NX West Midlands operates a bus from Dudley Cemetery to Russells Hall Hospital every 10 minutes. Ratings and reviews - Russells Hall Hospital - NHS The nurse was very friendly and instantly put her at ease whilst performing an ECG, she then went straight to X-ray and was called through within moments, again, kind, caring and thoroughly dignified experience. ADVERTISEMENT: Services or products are not endorsed by the Trust. Russell Medical has been accredited by The Joint Commission since 1959. (Purple), High [Very happy with 'Waiting time'], Report review titled My visit to A & E after an accident as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. DY1 2HQ, Posted via This means there is low to moderate transmission of COVID in the community. The ophthalmology clinics require review to ensure that all patients are followed up as required and that there is capacity for these clinics. To call the information desk from within the hospital, dial extension 7081. 4 years ago, I attended this unit after a visit to my gp. The concerns are believed to relate to outsourcing firm Mitie's offices at Russells Hall Hospital, Mitie is one of the UK's biggest government outsourcers and provides pest control, cleaning, healthcare and security among other services. We found that systems were in place to monitor the service quality by the executive team, and at ward and department level respectively. 6 December 2011, 'I've not been told what is happening but it's really busy', 'I've been in and out a lot recently, can't fault them', 'My care was discussed and information was clear', 'The most positive thing is that I know that when there are hiccups they will be sorted out and I will be listened to'. AMU operates closely with ED and admits medical patients 24 hours a day, seven days a week. Published Broward Health Medical Center Yes these are difficult times and I understand pressures but that is no excuse for not retaining professionalism. As a long-standing member of our hospital board, Mr. Russell has been instrumental in our strategic plan and steadfastly supports our vision to become a regional hub for geriatric medicine. No rating/under appeal/rating suspended Dudley Information was available for people to read if they chose to. Managers appraised staffs work performance to provide support and monitor the effectiveness of the service. For Covid-19 Test Results or Patient Portal registration please call the number below. Also thank you to the lovely staff of russells hall A&E. All the best and take care. There has been a delay in producing this report as we were waiting for additional information from the trust on infection control. Bus operators. WebFind a Physician or Specialty. We always aim to offer the highest standards of patient experience and care, so it is great to hear that your daughters experience reflects this. The ED sees approximately 97,000 patients per annum. People could not always access services when they needed. 2300) Clinical directorate Urgent Care Management team Dr A Ismail Clinical At least one standard in this area was not being met when we inspected the service and, Find out more about our inspection reports. Clinical observations were not undertaken in a consistent manner. Your information helps us decide when, where and what to inspect. Tickets cost 3 and the journey takes 5 min. We carried out an out of hours, unannounced, focussed inspection. The kindness and support of the people working in the maternity ward were so appreciated at such a scary time. 17 October 2018. We are carrying out a review of quality at Russells Hall Hospital. Russell County Hospital If you would like to discuss your concerns further, please contact our Patient Advice and Liaison Service (PALS) by freephone 0800 073 0510 or email dgft.pals@nhs.net who will be able to direct you. [Very happy with 'Treatment'] AEC/RAB (ext. It is pleasing to read such lovely comments regarding the care your Grandmother received from our staff in A&E and AEC along with the team who carried out her X-ray. A fantastic level of care was provided for my daughter while here. I was looked after from the time I arrived until the time I left by very compassionate members of the team. One of the questions was about peoples experience of the service, 382 said 'great', 108 people said 'satisfactory' and 13 people commented 'poor'. We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. WebResponse from Russells Hall Hospital 3 years ago Thank you for taking the time to post feedback about your recent experience with the Ambulatory Emergency Care (AEC) Unit Visited Accident and emergency services on April 2022, Report review titled Kind staff as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rating our services as 5 star. People told us that staff had told them what was happening, so they were fully aware of what investigations or treatments they were waiting for and what their treatment would be. 8 June 2012. This condition related to the provision of specialist medical in reach and support into the emergency department. Change my preferences 18 April 2018. Dudley You Are Here: unblocked sticky ninja east london walking tour self guided aec russells hall hospital. The regional union officer said she was "shocked" when she visited the offices, claiming she saw furniture left in corridors, no social distancing, no signing in mechanism or hand sanitiser available. The trust MUST ensure that specialist clinical expertise is secured to ensure expertise across the emergency department. 12 July 2019. The Acute Medicine Department, also known as The Rainbow Unit, is located in the new modular building close to the Emergency Department in Russells Hall Hospital. There are planned changes to improve the way that food and drinks are offered and served which should improve people's satisfaction with the meals offered. I'm OK with analytics cookies. You can search by name or top speciality. a poor culture and working environment where some staff told us thatthey felt fearful and disempowered. Please be assured that your kind comments have been shared with the team and senior management who will be pleased to hear of them. AEC is located next to Ward A2 (formerly ward A1) and consists of four trolleys for assessment, three clinic rooms and a room for triage and treatment. She was sent to AEC where she waited a short while for bloods, had a feinting episode whereupon the alert buzzer was called and the staff excelled in providing emergency care. We carried out an out of hours, unannounced, focussed inspection on the morning of 28 June 2018 starting before 6am. "We are working closely with HSE in relation to this matter.". Thank you for taking the time to tell us about your experience at our hospital and rate our services AEC can be a busy unit, but we aim to make your journey through the acute unit as smooth as possible. Inspection Report published 15 March 2011 for Russells Hall Hospital - PDF - (opens in new window), Published We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. Work on hospital's new two-storey building ongoing Can Nigeria's election result be overturned? We are continuing to monitor progress against these. This short animation is designed to explain the role of SDEC, where it fits within the urgent and emergency care system and the benefits it provides to both staff and patients. The trust employs around 4,147 whole time equivalent staff (WTE). We saw that new mattresses had been purchased in the emergency assessment areas and one person told us 'It is really comfortable'. The wait to speak to someone was really daunting, but I know staff were rushed off their feet and was polite when asking for an update. The trust has approximately 669 inpatient beds, 31 escalation beds and 152-day case beds. Inspection Report published 6 December 2011 for Russells Hall Hospital - PDF - (opens in new window), Published Same day emergency care (SDEC) is one of the many ways the NHS is working to provide the right care, in the right place, at the right time for patients. Suspended ratings are being reviewed by us and will be published soon. The BBC is not responsible for the content of external sites.
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