Yeah you filing that stuff 100% does nothing. So in order to sell my stuff I have to offer just regular shipping which doesnt come with tracking. Do I have to go ahead and refund no matter the circumstance? man!! If you have been scammed, well show you the steps you can take to report it. I think padi means, the buyer is looking at a red top (for example) from a different seller and saying it's wrong. If he ghosts you, you scared off a scammer. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. If you bought the shipping label through eBay, then the reference # would be correct, not chance that you wrote the wrong # by mistake. But the fact that she specifically took a photo of the top tells me it was meant for me. Unfortunately for you, the item is a replica of the one you sent. 2) Buyer most likely will open SNAD return request. They always put new labels on the package, because you shipped it to the shipping depot in Kentucky, and they needed to ship it on to Canada. If you have any problems paying for your items, we . The buyer has opened a case with eBay, so you need to respond in the case in the resolution center. The scammer pretends to be Ebay customer service and convinces the victim to hand over money or sensitive information. Is it possible they received it from another seller? A buyer opened a return, two weeks after I sold a graphics card, claiming it didn't work. The only difference between your story and mine is instead of a car its a 4 wheeler, and her husband died of a heart attack. In some cases, the scammer will tell the victim that the former needs access to the latters bank account in order to process a refund. In this case, the purchase may be completed without flaw. To get a refund from USPS, your eBay buyer can: Submit an e-form. She got her full refund back and kept the ring! The scammer eBay seller keeps the eBay payment, I get full payment from Etsy and the buyer gets his product. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I have been talking to someone with same story Im trying to buy a car. I asked my boyfriend to print off the labels and post them while he was at work. When a buyer disputes an item, the review is no longer an option unless they "accept the item". Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Reminder: Spring Seller Check-In is tomorrow, Tune in to part two of our series on listing myths, Check out this weeks podcast episode and learn how to handle angry customers, Maximize your eBay sales over Februarys biggest holidays. Poshmark Listing Not Found After Purchase - The-keratin.de Press question mark to learn the rest of the keyboard shortcuts. If the shipped item was sold for under $750, delivery notification is adequate proof. Read the feedback other have left for the person. on I've had this happen to me before, albeit for a much cheaper item, but I knew I sent the right item because it was the only one listed, only one I mailed one, buyer claimed it was the wrong item. You can always appeal later. I can send to any other email address OK.We'll move all . Yup pretty much. Do not refund half. eBay involves a lot of trust on behalf of the buyer and the seller, but its relatively easy for that trust to be exploited. I admit I rarely ship to Canada, but this does not sound like anything I have experienced before. This leads you as the buyer to think youve received someone elses parcel by mistake, and you return it or take it back to the post office. Am I supposed to follow up with Royal Mail or it is now his responsibility? I don't know what it actually takes for them to get banned. Select Order Not as Described. Zero money was left over. 26-05-2020 Once the scammer has your money through untraceable means, they will stop communicating with you and will not send the item. You can exchange an item (excluding gift returns) through Your Orders if your return item wasn't purchased with a promotion (except for free shipping promotions), if the return item was purchased with a credit or debit card, and the exchange item meets the other eligibility criteria listed below. Once you receive back the false item, wait for tracking to update in ebay' s system to show you've received it. You are welcome to file claims and police reports. How do they sell my exclusive manufactured trademarked product for lees than I do?? There are two occasions in the tracking updates that says it was rerouted due to processing error. If they do not rule you not at fault and release your funds, complain to ebay for business on facebook. E bay in many cases are making more profit than the sellers. Buyer wants to return, says i sent wrong item : r/Ebay He never responded to me again, just proceeded with an inad return case and sent back the switched item, which was worthless. Just open an item not as described dispute and then the seller can please themselves which address they give you, be very specific in the dispute, just say that you did not receive what you paid for but a completely different article. As much money as eBay is making off us sellers they should not make us cover a refund when a buyer says they never received their product or it is damaged due to shipping or them not telling the truth. Even if Mercari rules in your favor and does not allow the return, you will not have to worry about a review being posted. The Fragile stickers could have been added at the GSP. So supervisor said I will close the case in your favor. We will not refund the buyer and you can continue to work with him through UPS claim if buyer decides to provide number. Sizes: XS to 2XL. 04:02 PM. They should reassign the case to GSP, and it will disappear or be "resolved" on your account. Please answer these questions that I asked earlier: You need to tell us this, so that we can give you the best advise. Only first-class mail can be certified. . To reach customer service, click Help & Contact (top or bottom of the page) and choose the appropriate topic you need help with. If you bought the label through eBay, it should have been included automatically, but if you didn't get it through eBay, you had to do that yourself. For anything over $1k I do a continuous recording of showing the item, packaging it, and printing/attaching the label, and writing the order number in the box. Was full of marks. I sold 4 of the same items. 1. The company has put in some safeguards, but you can do a lot to protect yourself as an eBay user. Yes it would add cost. A buyer can dispute a transaction for many reasons: the item is not as described, the item never arrived, the wrong item, etc. I have to take her to court! Explain it to him like you explained it to us. paperspast.natlib.govt.nz Loophole on eBay! I had them call the next morning and asked them how one was supposed to prove this, and asked if it was ebay's policy to be complacent with their website being used to commit felonies. They readily cooperate with law enforcement. Parcel comes back, buyer is less than helpful, I refund, get a neg. So, I cancel the order and sent in a statement. 1.6K 17K views 1 year ago Every so often mistakes will happen. After completing the sale normally, the seller will post the package with the correct address but the wrong name. Learn how to spot these common eBay scams targeting both buyers and sellers, and learn how to avoid them. I can't really remember what specific package I mailed it in. We suggest contacting the buyer and giving them the case number information from USPS so they're aware you're doing your best to locate the missing package. If the package was mixed up, it would have happened there. An item is eligible for a return or refund if it meets one of the following conditions: Item is not as described. I did became a pain with calling everyday and today calling 5 times. Attached is a picture of a side buckle and the package with address label. Copy and save both forms before submitting them. I had a customer contacted me that the item was damaged in transit. Buyer claims wrong item and gets a refund despite evidence it is a scam bydwtrading2015 Post Crafter 01-21-202208:07 AM I get a message from someone claiming I sent the wrong item. Or when Williams Sonoma sent 99 knives, which cost $40 each, to a shopper who wanted just one. You take pics of box, item and serial number? The customer kept giving vague details claiming their friend was the brains behind the operation and they needed my address to mail it back. The item I sent out was also tagged, this one is not. on I purchased and sent $1000 for an item from a seller on eBay then the seller said I need to send another $1000 for the insurance then the shipment was stopped in Arkansas border and needed to send $800 to get it from Arkansas border the item supposed to been delivered February 25,2022 to me here it is March 17,2022 and I still havent received it after paying $2800 to get the item to me through eBay I was scammed by this seller that used eBay because they got my money and I got no item I paid for Im disputing it now through my bank and its under investigation they robbed me of $2800. Unfortunately ebay does not review video, but if I have to go to arbitration I can use that, along with footage from my home security cameras, and my car cam to prove my case. If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item. I talked to manager and simply were told nothing can be done. The buyer pays quickly, and you send the item without concern. Cases Policy - Our House Rules | Etsy All rights reserved. This was shipped by Global Shipping Program. The buyer will pay with a fraudulent check. Record any serial numbers or unique codes. Offer to send the copied forms to an ebay chat rep. I have no idea how to get on the phone with a live human being? Once you've sent the replacement, let them know it's on the way and upload tracking information to the request. Soon afterward, youll be contacted by scammers pretending to be from PayPal, asking for postal tracking numbers. It certainly looks a much darker top in the listing. Sadly, in the rush, you may have failed to notice that the listing only specified the box the item came in, not the item itself. Save the case number that the USPS gives you. this has happened to me a few times with FBA buying new and sending a clearly worn out used item as a return, Amazon, as usual, do very little, you have to accept it or go throw hoops to get any recompense But just the thought of it would scare a lot of scammers into stopping this shit. This has happened a couple of times to us over the years, all part of selling on line Im afaid . Buyer claims I sent wrong item : r/Mercari - reddit.com Im concerned this is a scam. Buyers abusing "not as described" to force refund - PayPal Community Message 1of 30 wall, Sunday | 427 views, 9 likes, 1 loves, 60 comments, 22 shares, Facebook Watch Videos from Lemonjuice McGee's Comic Cavalcade: Sunday Mystery Wall is back! Contact postmaster and file mail fraud. Add any photos you have of the wrong package. 03:58 PM, maybe she thought it would be darker as your listing photos look darker than her photo i.e. Btinternet.com (BT Mail) supports IMAP, so you can use it and schedule However, for large packages and certain types of express service, UPS is the cheaper . BUYERS ABUSE POLICY Sellers should be very careful when describing items and only ship out things as described. Ebay problems: Buyer opened a return and sent back a different item If you've changed your mind about the item, check with the seller to see if they'll accept your return. I mailed a limited edition eye shadow palate to Ontario Canada for $90. by asking the buyer questions or calling the post office? I just lost 900 dollars,because the person that said he was from ebay ,was truly a fraud..2/122, i have been an ebay seller for over 20 years and am being scammed more and more by buyers for so called damaged goods i always pack carefully and send tracked most of the time i believe they just have changed their mind but do not want to pay the return postage or they are looking for a discount so dame the item because they know ebay will refund them and since buyers had the right to leave a negative for buyers to warn other sellers it has become rife, I was going to purchase a car I found a 2006 nissan maxima for 800 they said they would ship it after I sent the pin numbers to as many ebay cards I need to make up 800 they said I would have 5 days to make up my mind if I want to keep the car they sent an invoice with the sellers name and my name Ive never used internet to buy a car I dont know if its a scam. If youre a trusting person, you may send the item in good faith, assuming the email is authentic. Did you include the reference number on the label? The last they knew my case already and they closed case on my favor even after they had accepted for buyer to return item. I am absolutely certain there was not a mixup with items i've sent out (in my case I told him I am a small time seller with limited inventory and never had the item he claims i sent in my possession). Particularly if the item is expensive, popular, or desirable (such as new cell phones or gaming consoles). To cancel your order: Go to My Purchases. If they did, I don't know how they'd be able to verify. @deala0621:There's no point in contacting Canada Post, or USPS. An eBay Seller Shipped an Empty Box and I Lost $370, this - TechWalls If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item. They then go to Etsy and order the item from me at full price using a suspect credit card number. Has she possibly got you mixed up with a different seller ? This is what people are doing nowadays, so selfish. Because the seller sent a lighter instead of a $600 Gucci wallet. For things like graphics cards your best bet is to sell locally, all cash. Sunday Mystery Wall is back! $15 each. - Facebook What a pain in the ass - of course they probably didnt ban the buyer or anything so theyll just do it again to a seller who isnt as diligent at documenting as you are. What would you do? I would do that myself in those circumstances. 2023 Comparitech Limited. I sold 4 of the same items. Buying products through eBay is usually straightforward, but some scammers work to defraud innocent people who are just trying to get a good deal. 26-05-2020 Unfortunately, Significantly Not As Described (SNAD) claims are not covered for the seller. I've never owned/sold a necklace like that. and our Here are some of the most common eBay scams for eBay buyers: An eBay money-back guarantee protects buyers from fraudulent sellers, save for some exclusions. That photo looks like your shipping label stuck on top of another shipping label. However, depending on the payment method the buyer used, it can take up to 30 days We'll automatically relist your item for you. The law spells out how to challenge billing errors. Law Regarding Receiving a Shipment That Was Not Ordered I'm not sure. Say that the GSP mixed up the package, and sent somebody else's package to your buyer. Then find one of the facebook groups for sharing scammy ebay users and share his username. On the package in the picture the buyer sent I can't see the original label (the one I would have stuck on it), but on top of that is the one, I gather, that is from Canada Post that does, in fact, have that same Canada Post tracking #. I think the label on top is Canada Post's label they put on once it enters their country. Powered by Discourse, best viewed with JavaScript enabled. What To Do if You're Billed for Things You Never Got, or You Get Does it look like your packaging, apart from the labels and the stickers? Dispute the refund. Hopefully youll receive a positive decision within a couple of days and eBay will release the funds on hold. The Buyer has three (3) calendar days to mail the item back or the Return can be nulled. They aren't. Accept it and issue return label. Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. Create an account to follow your favorite communities and start taking part in conversations. Can Usps Tracking Be Wrong - Schafpudel-vom-eichwald.de In my experience, they have always used the original packaging, and have never even opened the packages to inspect them. Two moths ago, a parcel comes back. It's tough dealing with customer service when they're all Filipinos who don't understand or care. Cheaper seller scam: That's the correct garment you've received, but as computers and phones and tablets can all display things differently depending on their brightness and colour settings, perhaps the photos have appeared darker on your device than is ideal? E bay is now forcing sellers to buy their shipping labels at a higher cost and still making a lot of money from it. I've just had a look at your other listings, and in general most of your photos are underexposed a little i.e. Luckily I was able to contact the Global center and stop the item from shipping to the buyer. IN THE LAST STRIDE. If you successfully complete a transaction and the buyer pays with a credit card or PayPal, they can easily contact the provider and cancel the transaction. - edited Reddit and its partners use cookies and similar technologies to provide you with a better experience. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send . I would return the item back royal mail tracked signed for and explain it is not the item you sent them and it was used and worn. Thanks for the reply. Someone did this to me a few months ago. 26-05-2020 or the buyer? So Im hoping he doesnt return anything. If the unordered item was an incorrect fulfillment of an order the customer did place, you are legally required to send the correct item or refund the customer's money in full -- including shipping costs. To start, you have to rule out an honest mixup plus give a timid potential scammer an out. The item is missing parts or features, and this was not disclosed. Is there any point in doing that? Its usually not a good idea to trade with accounts that have bad feedback. Dollars. Its a battle that sellers will always lose but eBay does help their best sellers that have track records of good sales. New replies are no longer allowed. Otherwise, you can also restart the laptop just by pressing the power button. Thank you sooo much for putting your story on here. Tip Go to solution deala0621 Adventurer (205feedbacks) View listings Options Mark as New Bookmark Subscribe Mute Subscribe to RSS Feed Permalink Print Email to a Friend Report Inappropriate Content 09-09-202009:41 PM Hi, thanks to all for your help. I asked CS at Canada Post if there could have been a mix up, maybe they put a label that was suppose to be on another package on mine??? I agree, but the fact that from my initial dispute to the appeal zero new information or new evidence was presented shows me that sellers have absolutely no chance of winning the first dispute. did said person say they woud send you the motorcycle and the title and then you would have to pay? Here are some of the most common ways eBay sellers are scammed. Returns, missing items, and refunds for buyers | eBay BUT that package in the picture did have the correct Canada Post tracking number that they supplied for the item I sent after it went through customs. $900 item. Buyer claiming wrong item was received. HELP!! So we repaired and return an annoyed customer but couldnt do anything about it. TECH WRITER, PRIVACY ADVOCATE AND VPN EXPERT, What to do if youve been scammed on eBay. After 20 minute hold a supervisor from the Philippines comes on, long story short he said : while I was on hold he was reviewing my messages and the buyers messages along with my pictures and his pictures and he thought the buyers story did not add up. 01:30 PM. Experienced scammers know this and may take advantage of sellers that are unaware of this additional burden of proof requirement. i think someone is trying to scam me like this to. The status says the item was "Delivered to agent," so the item shows as delivered. Case in point; I sold a wallet described as new in the box recently. Select Order Not as Described. It WAS new in the box. When you issue a refund to the buyer They'll be refunded through their original payment method. QUOTE eBay is very aware that scams occur on the website. Privacy Policy. 4) Request return shipping label credit as buyer made false claim.
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